Structured incident management from the first call to the final claim.
Connect Incident is Response24's client portal and mobile app — providing structured incident management, critical alert visibility, direct communication with the Response24 team, and 24/7 emergency response access. Included in every Response24 contract, web and mobile.
What Connect Incident Delivers
A dedicated client portal and mobile app combining critical alert visibility, incident management, team communication, and emergency response access in one place.
Live Dashboard
A single dashboard showing Latest Critical Alerts (72hrs), Open Incidents, and Unread Messages — giving your team a real-time picture of the current situation at a glance, at any hour.
Live Critical Alerts Feed
The Connect Incident dashboard surfaces the latest high-severity global alerts — giving your team immediate situational awareness during an active incident without leaving the platform. Full alert intelligence, filtering, geo-fencing, and monitoring profiles are available in Connect Risk.
Structured Incident Reporting
Log and track incidents through a structured reporting workflow — capturing the key details of what occurred, when, and how it was handled. Open incidents visible on the dashboard throughout the response.
Direct Team Messaging
Secure direct messaging between your organisation and the Response24 support team — so that communication during an incident is captured, threaded, and available as part of the incident record.
24/7 Emergency Response Access
Emergency response contact available directly from the Connect Incident dashboard — one action to reach the Response24 response team at any hour, any day.
Document Library
A resources section holding your organisation's key documents — crisis management plans, contact lists, and procedural references — accessible to your team within the platform when they need them.
Incident response in your team's pocket.
The Connect Incident mobile app extends the platform to iOS devices — giving your team the ability to report incidents, request emergency assistance, and communicate with the Response24 team from anywhere.
Quick incident reporting with speech-to-text means your team can log an incident accurately even under pressure — without needing to type. Check-in, location-based features, and direct emergency assistance are accessible from the app's main interface.
All data is encrypted and GDPR compliant. Location information is accessed only when using check-in, incident reporting, or emergency assistance features.
Response24 Connect is available free to clients on iOS and Android.
Download on the App Store → Get it on Google Play →Log an incident immediately from the app home screen — with speech-to-text for fast, accurate reporting under pressure.
Request immediate emergency assistance directly from the app — connecting your team with Response24's 24/7 response capability.
Send and receive messages from the Response24 support team through the app — all communication captured and logged.
All data encrypted in transit and at rest. Location accessed only for check-in and incident features. Compliant with GDPR and relevant privacy regulations.
A documented record for every claim.
What Connect Incident means for the claims process
Every decision, every communication, and every action taken during a Response24-managed incident is logged within Connect Incident — creating a complete audit trail from activation to resolution.
For underwriters and claims teams, this means a structured incident record is available at the end of every event — not assembled retrospectively from emails and notes, but captured in real time throughout the incident.
The result is a faster, cleaner claims process — with the documentation the insurer needs already prepared.
What the record includes
- → Full incident timeline with timestamps
- → Decision log — what was decided and when
- → Communication record — all messages logged
- → Actions taken and outcomes recorded
- → Regulatory correspondence captured
- → Post-incident summary prepared
Connect Incident is included in every Response24 contract.
No additional cost, no separate setup. Every contracted client receives access to the Connect Incident portal and mobile app from day one of their contract.
Talk to Our TeamReal-time security intelligence
Personalised threat monitoring, geo-fencing, situation report briefings, and direct analyst access.
Learn more →Connect — the full platform
How Connect Risk and Connect Incident work together across the intelligence and crisis management cycle.
Overview →