Intelligence and incident management technology built into every contract.
Connect is Response24's proprietary security intelligence and incident management platform — included at no additional cost for all contracted clients. Two integrated tools: Connect Risk for real-time threat intelligence, and Connect Incident for structured crisis management from the first call to the final claim.
Real-time global security intelligence.
Personalised threat monitoring, geo-fenced location alerts, analyst-written situation reports, and direct access to R24 analysts — giving your security and operations teams advance warning of developing situations wherever you operate.
- → Personalised monitoring profiles
- → Geo-fenced location alerts
- → Real-time security alert feed
- → Analyst situation report briefings
- → Ask the Analyst — direct analyst access
Structured incident management from first call to final claim.
A dedicated client portal and mobile app giving policyholders and contracted clients structured incident management — alert monitoring, incident reporting, direct messaging with the Response24 team, and a full audit trail from activation to resolution.
- → Dashboard: live alerts, open incidents, messages
- → Severity-tagged security alert feed
- → Structured incident reporting and tracking
- → Direct messaging with the R24 support team
- → 24/7 emergency response access
- → Mobile app with speech-to-text reporting
Connect is included in every Response24 contract.
There is no additional cost for Connect. Every contracted client — whether working with Response24 through their insurer or directly — receives full access to both Connect Risk and Connect Incident from day one. We built the platform to make our response faster and more effective. Including it in every contract means our clients are better prepared before an incident occurs — and better supported when one does.
Built for how crisis response actually works.
Most crisis response firms rely on third-party tools assembled during an incident. Response24 built Connect because we needed a platform that reflected how crisis response actually works — continuous intelligence before an event, structured management during it, and a documented record when it is over.
Connect Risk means that contracted clients are monitoring the right threats before they escalate. Connect Incident means that when a crisis begins, the management structure, communication channels, and audit trail are already in place — not built from scratch under pressure.
The result is faster activation, better decisions under pressure, and a cleaner claims process for insurers and policyholders alike.
Platform access from the start of every contract — no setup delay, no additional onboarding required.
Emergency response access built directly into the Connect Incident dashboard and mobile app.
Integrated platforms covering the full intelligence and incident management cycle — before, during, and after a crisis.
Threat intelligence and monitoring
Personalised security intelligence, geo-fenced alerting, and direct analyst access for your security and operations teams.
Learn more →Incident management and response
Structured incident management, emergency response access, and a full audit trail — web and mobile.
Learn more →